Refund policy
At bikini boutique, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Hygiene liners must remain attached
- All original tags and packaging must be included
- Items showing signs of wear, washing, stains, perfume, deodorant, or damage cannot be returned
For hygiene reasons, we reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Items marked as non-returnable
Return Process
To request a return, please contact us at:
info@bikini-boutique.com
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your return request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will work quickly to resolve the problem.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or style, please place a new order after your return is approved.
Contact
For any questions regarding returns or refunds, please contact us at:
info@bikini-boutique.com